Down and Up
downloading and uploading your
Downloading your site from our server to your
contractually - once we deliver your completed
site design to you our obligation to you is
complete [more about our
standard delivery and obligations]. We offer
to FTP your files to your hosting server at no
additional charge - provided you give us access
to that server (ftp address, user name &
password) and provided we do not encounter any
out of the ordinary obstacles (Does not apply to
site work performed by others).
It is not necessary to have a
back-up of your website - but it is recommended.
You should save a backup of your website onto
your computer (as well as additional backups at
separate safe locations). We do not send copies
of your website to you on a CD. We will keep the
latest copy of your site (or the portion we
worked on) available to you in our archive.
We emphasize the importance of our clients
"doing for themselves" such things as:
- downloading and backing up their own
- FTPing their sites from their
- registering and maintaining active
registration of their domain names (with
periodic renewal spanning several years at a
- retaining their hosting service (usually
an annual payment to host, via auto
We will send you "one" zipped
folder of your completed site; additional copy
for each site update. We offer the following
alternate methods to you for downloading and
saving a copy of your website to your hard drive.
We do not offer any customer support in this area
- other than the following tutorial.
There are two methods of
downloading your site from our server to your
computer. The first (though it may or may not be
the best) is perhaps more expedient. You simply
open your web pages on our server and choose (one
page at a time) "file" from your browser tool bar
above. Then select "save as" or "save page as"
(depending on your system) and save to a folder
you created for that purpose. Repeat for each
The second method is more
involved, but it is the method we recommend. This
process puts you more in touch with your website
and more in control when it comes to uploading it
to your sever - so the world can see it. Here is
the process we recommend. Once you work with it
for a little while you may find it is not as
complicated as it first appears.
Downloading your website to your
- Create a master "website" folder on your
- Within your master "website" folder,
create a folder named with your site domain
name (for example: "applejacks.com" - all
lower case, no spaces)
- Go online and open the home page of your
website (as it resides on our server).
- Right click in an open area of that page
and choose "view source" or "view page
source" (varies with different systems).
- In the tool bar of the window that opens
- choose "file" - "save as" or "save page as"
(varies with different systems).
- A "save as" window will open. You have
three fields to work with before you click
- Normally, at the top of that window you
will see a "save in" field. Save in the last
folder you created (example:
- "File Name" should already be filled in
correctly; in this case it is "index" (do not
change the file names arbitrarily - needs to
be the name shown at the end of your address
bar - all lower case, no spaces or added
- Depending on your system - the third and
final field to be concerned with is the "save
as type" field. This is where things can get
a little bit annoying. But, what you want to
end up with is a file in your "applejacks" -
domain folder named "index.htm" or "index"
followed by an icon representing your
- If you run into problems with file type -
just save as whatever file type it assigns
and then go back into your "applejacks"
folder and, if your system seems to have
assigned the wrong file type, rename all your
pages so that they end with ".htm".
- If you see a field titled "encoding" -
you should be safe to ignore it (ANSI should
work as a default).
- Now, simply repeat the process from above
for each of your web pages - for example:
- Open up your "about" page; right
click and choose view source
- Click on "file" and "save
- Confirm location you are saving
file to (normally same as
- Confirm that file name matches
name at end of url in address bar -
in this case "about"
- Save as ".htm" file type;
- Have you saved all your website pages to
your domain folder? Open the folder you named
"website" and then open the folder you named
with your domain name (for example:
"mydomainname.com"). Confirm that each of
your pages are saved there with the file
extension ".htm". Sometimes you will end up
with what seems like a double extension, ex:
"about.htm.htm". Of course you want to
avoid/correct that. Chances are your system
will indicate the file type by showing it
with an internet icon (as with the blue "e"
in the image below) - telling us it is an
".htm" file type:
Depending on how "view" is setup, you may not
see the file extensions, but the icons will
show you what "file type" has been assigned
(instead of the names
ending in .htm).
Graphics - Okay, if you made it
this far the next part may not be too
tough to deal with; your graphics. If
your site has any graphics (background
image(s), logos, photos, etc) you will
need to do the following:
- Within your domain folder
"yourdomain.com", etc) create a new
folder named "img" (lower case).
- Now work your way thru all of
your web pages and look for any
graphics (background image(s), logos,
- Each time you come across a
graphic/image etc, right click and
choose "save picture as", "save image
as", etc (depends on your browser,
- Save each graphic/image on your
site to your "img" folder. Do not
change the img name or file type (or
size or dimensions). If the same
image appears on more than one page -
you only have to save it once.
Your Style Sheet
- Now you have a functioning
website on your computer, but it has no
"style". To see what we mean, double
click on "index.htm". That file should
open in a browser window, but you will
see the content in black and white with a
sort of generic organization. That's
because it can't find it's style sheet.
- Go back online to your homepage
(make sure you go online and not to
the file on your computer).
- In the address bar of your
browser replace "index.htm" with
"style.css" and hit enter.
- That should open your site's
Cascading Style Sheet - usually in
"notepad" for window's users (this
process will also work if file opens
in your browser).
- If you are not familiar with CSS,
this page may not make any sense, but
your website will make sense of
- At the top of this document click
on "file" and "save as"
- Be sure not to save in
your "img" folder - as that may
appear as the default. Instead, you
want to save this file in your
"domainname.com" folder along with
your other htm files.
- "File Name" - may be a little
tricky. You want to end up with
"style.css" as your file name (and
file type - as in cascading style
sheet.). You probably have a
drop-down field for "file type" but,
it may not give you the option to
save as ".css" or style or style
sheet, etc. Once again, if all else
fails, you may need to go back
afterwards and change the name to
"style.css" (all lower case).
- Your files will look something like
- Put it to a Test
- Did you successfully download a
working live copy of your website to your
computer? Well, that is easy enough to find
out before you upload it to your server.
- To see if you were successful, simply
double click on the "index.htm" file in your
domain name folder (inside your "website"
folder). Now take your site (housed on your
computer) for a spin.
- Are you missing a page or image? Don't be
too discouraged - especially if you are new
to this. Please go back - retracing our steps
- to see where you went off course.
- Although, officially, we do not offer
customer support in this area (beyond this
tutorial) - if you are having difficulty and
if you are willing to e-mail
us the detailed steps you are taking, in your
words (don't copy-and-past our instructions)
we will attempt to see where you may have
gone off the path. And possibly update our
tutorial in the process.
Uploading your site from your
computer to your hosts server:
We offer to FTP your files to
your hosting server at no additional charge -
provided you give us access to that server (ftp
address, user name & password) and provided
we do not encounter any out of the ordinary
Still, we encourage you to
learn how to FTP and the following tutorial is
provided as a rough guide to the FTP process.
This is the extent of our customer support in
this area. If you want more information about how
to load your site files to your host's server you
should go to that host's site and visit their
Help/FAQs, tutorials and forums for instructions
specific to their system.
- In terms of groundwork you should now
have three matters taken care of:
- A web host (They will provide you
with: FTP address, user name,
password and DNS)
- A registered domain name with DNS
numbers provided to your registrar,
by you, pointing to your web host's
- Your website files downloaded to
your computer; ready to be
- Once you have the three items established
above you can FTP your website files to your
- Each web host may have a slightly
different file directory system, so you will
want to check your host's help files for
instructions on uploading your site.
- If you do not have an FTP application, we
(for Windows). It is free, fast and stable.
There are numerous other FTP programs
available - some are free or have trial
- The following is provided as a rough
guide. Again, you should review your hosts
Help/FAQs for instructions to avoid causing
problems with your site's directory:
- Open your FTP client and log onto
your server with the FTP address,
user name and p/w provided by your
- You should now be able to observe
the file directory system on your
- You will be looking for the
directory (folder) that your web host
has provided to you for your pages.
For example: they may have a
directory/folder named "public html"
which they have designated as the
location for you to place all your
- Within your FTP program you
should open (in a separate panel) the
folder containing your website files
(.htm, .css and "img" folder, if you
have images on your site.)
- Upload all of these (.htm, .css
and "img" folder) to the appropriate
folder on the host's server (ex:
- There are a number of ways to
perform this process, but the
simplest may be to drag and drop each
item separately (.htm, .css and "img"
folder) from the panel showing your
computer files to the panel showing
the host's server - into the
appropriate server directory.
- Depending on a number of factors,
you may want to wait until each file
is uploaded successfully before
attempting to upload the next one.
With a little luck, you may be able
to drag the "img" folder and
successfully upload all of it's
contents without having to move one
image file at a time.
- Once you have completed your
upload, you might take a moment to
confirm that you can see all files
present on the host's server.
Sometimes a file "corrupts" during
the upload; comparing file sizes may
help to indicate that they uploaded
successfully. If you find that any
files failed to upload successfully
you can re-submit them and over-write
the bad file.
- Okay, now it's time to see how we did.
Log out of, and, or close the connection to
your server and then close the FTP
- Next, open a browser and enter your
website address - for example:
www.nutsandbolts.com, www.marbles.org, etc;
hit enter and cross your fingers.
- Remember this is just a rough
guide and you really should refer to your
web host for FTP assistance. But here are
a few thoughts:
- Check the entire address field
- Empty the cache on your browser,
close it, open it and try again.
- Normally it only takes a minute
at most after FTPing before being
able to view your site online, but
this may vary with your host. So, you
may want to come back in maybe 15
minutes (repeating above step) and
- Check your internet
- Open the FTP application again,
log on to your server with it, and
review the files (compare the files
on your server to the files on your
hard drive). Are they in the correct
directory? Compare file sizes for an
indication that upload may have been
corrupted (delete bad file on server
and upload that file again).
- Log into your account with your
registrar and confirm that you
provided the correct primary and
secondary DNS. In some cases,
depending on your registrar, it may
take several days before they process
your DNS so that it points to your
site on your host's server.
- Go back to your host site and
visit their Help/FAQs, tutorials and
- Knowledge is
Power - Though it may be challenging
at first, acquiring the ability to FTP
content to your website increases your
independence. Good Luck!
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